When a water line break is an emergency
A broken service line can run for days before anyone sees it, and a full break can flood a yard or a crawlspace.
- Water bubbling up in the yard or driveway, or a sinkhole forming over the line.
- No water or very little water at every tap in the house.
- A meter that keeps running after the main valve at the house is closed.
- A sudden jump in the water bill.
What to do while you wait
Close the main valve at the house. If the leak is outside and the water keeps flowing, the break is on the utility side of the meter, so call your water utility too.
Keep children and pets away from soft or sinking ground over the line.
Where your responsibility starts and where the utility's ends
In most places the utility owns the line up to the meter and the homeowner owns the line from the meter to the house. That boundary varies, so ask your own water provider. The Town of Florence runs Florence Water, EPCOR serves the Anthem area of Florence and parts of San Tan Valley, and Arizona Water Company serves Coolidge.
If the meter box is wet, the leak may be on the utility side. If the wet spot is between the meter and the house, it is usually yours. We help you work out which side before anyone digs.
The Town of Florence is also completing an inventory of lead service lines. Owners whose line material was marked unknown received a notice in November 2025, and the Town says the notice means an inspection is needed, not that a lead line exists. Questions go to LCR@florenceaz.gov.
Sources: Town of Florence water quality page, EPCOR via the Arizona Department of Environmental Quality, Arizona Water Company.
How we find a leak in a buried line
We confirm the leak with a pressure test and a meter check, then use acoustic listening and a line locator to trace the pipe and find the leak. The aim is a small, accurate hole instead of a long trench.
Yard leaks do not always mean the water line. Irrigation lines, sprinkler valves and a leaking meter box can look the same. We check those first and tell you what we find.
Water line trouble in Florence?
Call the 24/7 line. Describe the wet spot or the pressure problem and we will book a visit.
Call (480) 741-9332Repair or replace the line
The right answer depends on how old the line is and how many leaks it has.
| Option | When it fits | Trade-offs |
|---|---|---|
| Spot repair | One leak in a line that is otherwise sound | Cheaper, but another leak may follow in old pipe. |
| Trenchless replacement | Failing line under a driveway, patio or landscaping | Needs suitable soil and entry pits. |
| Open-trench replacement | Long failed runs or lines in poor condition | Most digging and restoration. |
| New line to a new fixture or building | Additions, outbuildings and ADUs | Needs permits, depth and routing plans. |
If repairs keep recurring inside the house too, repiping may be the better plan.
Low water pressure: what to check
Low pressure is a common reason people call about the water line, but the cause is not always the line. A closed or partly closed valve, a failing pressure regulator, corroded galvanized pipe and a hidden leak can all lower pressure.
- If pressure is low at every fixture, suspect the regulator, the main valve or the service line.
- If only one fixture is low, check the aerator or cartridge first.
- If only hot water is weak, look at the water heater and its valves.
- If pressure dropped suddenly and the meter moves, look for a leak.
We test static and flowing pressure with a gauge before recommending anything.
Call 811 before the trench
Arizona 811 says state law requires you to call before any digging, and utility locators have two full working days to respond. We make that call for any excavation on our jobs. Marks stay valid for 15 working days, so the schedule matters.
Source: Arizona 811.
What water line repair costs and what moves the price
You get a price before digging starts.
A short shallow repair costs less than a long deep run.
Spot repair, trenchless and open trench are priced differently.
Copper, PEX, HDPE and older galvanized differ in cost and fittings.
Concrete, pavers and landscaping may need replacing.
Some jobs require a permit or coordination with the utility.
Want your real number? Call (480) 741-9332 and describe the wet spot or the pressure problem.
Code note: depth, materials and 811
The UPC and IPC list approved materials for water service lines and set minimum cover where adopted. Arizona law requires a call to 811 before digging, and we confirm that locate before any trench is opened.
Water line repair in Florence and nearby towns
We repair water lines in town, along Hunt Highway and at Anthem at Merrill Ranch, and dispatch also covers Coolidge and San Tan Valley.
Questions about water line repair in Florence
Yes. Dispatch is open 24/7. Close the main valve at the house and call. If water is flowing from the meter side, call your utility too.
Close the main valve at the house. If the meter stops, the leak is inside the house. If it keeps running, the leak is on the line between the meter and the house, or on the utility side.
No. We locate the leak first and dig only where needed. Trenchless methods can replace a line with limited digging.
The cause may be a closed valve, a failing regulator, corroded pipe or a leak. A gauge test tells us which.
The Town of Florence is inventorying service line material. Contact the Town at LCR@florenceaz.gov for questions about your own line.
Yes. New lines need planning, depth and permits, and we explain what is required for your address.